FAQS
What shipping methods are availbale?
We offer two flexible shipping options to meet different needs:
- Local Delivery: Ships from local warehouses first for faster delivery, allowing you to receive your kitchen essentials in the shortest time. Ideal for urgent needs (such as replacing broken kitchenware or preparing for holiday cooking).
- International Delivery: Ships directly from overseas warehouses with exclusive perks (e.g., shipping fee waivers, order discounts) for better value. Due to cross-border shipping procedures, the delivery time is slightly longer than local delivery.
You can freely choose based on your priorities (speed-first / savings-first) during checkout. Both options include real-time tracking—simply check your order page to monitor your package's status anytime~
How long will it take to get my package?
The delivery time depends on the shipping method you choose during checkout, with clear timelines for both options:Local Delivery: Your kitchen essentials will arrive in 2–7 business days after shipment. We prioritize local warehouse fulfillment to ensure fast delivery, perfect for urgent needs.Sea Freight Delivery: Due to cross-border shipping procedures and customs clearance, the delivery time is approximately 30–35 business days from the date of shipment. This option offers great value with exclusive perks, ideal if you’re not in a rush.Please note: Delivery times are estimated and may be slightly affected by factors like peak seasons, customs delays, or local logistics conditions. Once your order ships, you’ll receive a tracking number via email, and you can also monitor the real-time status through your order page on our website. If you have any questions about your package’s progress, feel free to contact our customer service!
What payment methods are accepted?
PayPal: A trusted global payment platform that allows you to pay with your PayPal balance, linked bank account, or credit card—no need to share sensitive financial details directly with our website.All payment processes comply with international security standards and Shopify’s payment protection policies. You can complete your purchase with confidence, knowing your transactions are safe and secure. If you encounter any issues during payment, feel free to contact our customer service for assistance!
Is buying on-line safe?
Absolutely! We take your online shopping security very seriously and have adopted multiple layers of protection to ensure a safe purchasing experience:Secure Payment Protection: We partner with trusted global payment gateways (e.g., PayPal) that use industry-leading encryption technology. Your payment information is never stored on our website, preventing unauthorized access.Data Security Guarantee: We strictly comply with international data protection regulations (such as GDPR/CCPA) and Shopify’s data security standards. All your personal and order information is encrypted and protected to avoid leakage.Verified Product & Order Tracking: Every kitchen product undergoes strict quality inspection before shipment. Both local and international deliveries provide real-time tracking—you can monitor your package’s status via the order page at any time until it arrives safely.Professional After-Sales Support: If you encounter any security-related issues (e.g., abnormal account activity, suspicious transactions), please contact our customer service immediately. We will respond within 24 working hours and assist in resolving the problem promptly.Shopping on our website is fully secure—you can shop with confidence for your favorite kitchen essentials!